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Medical Tourism at Clinica Biblica Hospital - Privacy Policy

Medical Tourism Privacy Policy

Privacy Policy

This privacy policy was last updated September 20, 2006.

Hospital Clínica Bíblica, a Costa Rica limited liability company which owns and operates the web site, cares about the privacy of each user of our web site. This privacy statement discloses the privacy practices for the Web site.

If you have any questions or concerns regarding this statement, you should first contact . You can also contact us via regular mail at: 1st & 2nd Street, 14th & 16th Avenue; POBox 1307-1000. San José, Costa Rica.

Notification by our Web Site

The web site has agreed to notify each user of the following:

  1. What personal information of yours or a third party is collected from you by the web site.
  2. The name of the organization collecting such information.
  3. How the information is or may be used.
  4. With whom the information may be shared.
  5. What choices are available to you regarding the collection, use and distribution of such information.
  6. The security procedures that are in place to protect the loss, misuse or alteration of the information which is under the control of
  7. How you can correct any inaccuracies in the information.

Information Collection and Use

The web site collects information from our users at several different points on our web site.  When you use the web site, some basic, general information is collected.  This general information is used internally in connection with our business to improve the web site, including our marketing and advertising efforts, and to make your use of the web site is as enjoyable and efficient as possible. 

When you set up an account on our web site, purchase an item or request a service from our web site, we collect personal information provided by you that may include your:  (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; (ix) medical requirements; and (x) browsing, buying and selling patterns.  We use this personal information in order to provide you with the goods and services that you purchase on our web site.  We use your email address to provide you with information about your order and its status and we may occasionally send out emails, including newsletters, to people who have placed an order on-line, with information about other goods and services available on our web site.  Your phone number is used by us only in the event that our customer service representatives need to contact you about an order you have placed.

Hospital Clinica Biblica, ("Hospital Clinica Biblica," "we" or "us") owns and operates the web site and we are the sole owner of this information collected on the web site.  We will not sell, share, or rent this information to a third party in any way other than as disclosed in this privacy policy.  We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request.  We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Service, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect the rights or property of, our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors.  We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.  If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.


To use some features on the web site, a user must first complete a registration form on the web site.  During registration, a user is required to give contact information, such as name and email address.  This information is used to contact users about the services on our web site for which they have indicated interest.  It is optional for users to provide additional, demographic information, such as age and gender, but we encourage our users to provide such information so that we can provide a more personalized experience for our users on our web site.

Orders & Service Requests

We request additional personal information from our users when placing an order on our web site.  In completing our order form, a user must provide contact information, such as name and shipping address, and financial information, such as credit card account number and expiration date.  This information is used for billing purposes and to fulfill our customer orders.  If we experience difficulties processing an order, we will contact a user through this information.


A cookie is a text file stored on the user's hard drive containing information about the user.  Web sites create cookies to record information about a user's preferences, such as the items you add to your shopping cart, and for security purposes (see Security below).  Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our web site.  Most cookies expire after a certain time period.  If you wish, you may set your browser to reject all cookies and still view our web site.  Cookies placed by are not tied to any personally identifiable information. Some of our business partners use third party cookies on our site and no personally identifiable information is tied to these cookies.

Also, in the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique cookie on your browser.

Log Files

Like most standard web sites, we use log files on our servers.  These log files store information regarding IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks.  These log files are used to analyze trends, administer the web site, track user's movements in the aggregate, and gather broad demographic information for our use.  IP addresses, etc. are not linked to personal information.

Sharing of General or Demographic Information

We will share aggregated, general or demographic information we collect about our users and their use of  our web site with our partners (except where noted for specific co-branded relationships below) and advertisers in a manner which does not  identify any individual user.We use an outside shipping company to ship orders  placed on our web site, and a credit card processing company to bill users for goods and services purchased on our web site. These companies will not retain, share, store or use any of our user's personal information for any secondary  purposes. We partner with other parties to provide specific services which are  available on our web site. When a user signs up for these services, we will  share the user's name or other contact information that is necessary for the third party to provide these services to the use. These parties are not  allowed to use such personal information except for the purpose of providing  these services.


The web site contains links to other web sites. We want you to be aware that when you click on such links, including banner advertising, which take you to a third-party web site, you will be subject to such third-party's privacy policies.  Please be aware that we are not responsible for the privacy practices of such other web sites and we expressly disclaim any and all liability for the actions of third-parties, including, without limitation, actions relating to the use and/or disclosure of personal information by such third-parties.  We encourage our users to be aware of when they leave our web site and enter a third-party web site and to read the privacy statements of each and every web site that collects their personal information.  This privacy policy applies solely to information collected by our web site.


If a user wishes to subscribe  to one of our e-bulletins, ie. The Costa Rica Medical Tourist, we will ask for contact information, such as name and email address.

Send to a Friend

If a user elects to use our referral service offered in our email campaigns to share them with a friend, a form asks for the friend's name and email address.  The form will automatically send the information to the friend via email.  We do not store this information and the form is only used to send this one-time referral email.

Surveys and Contests

From time-to-time, our web site requests information from our users via surveys or contests.  Participation in these surveys or contests is completely voluntary and the user has a choice whether or not to provide us with such information.  Information requested may include contact information, such as name and shipping address, and demographic information, such as zip code, age level.  Contact information will be used to notify the winners and award prizes.  Survey information will be used to monitor or improve the use and efficiency of this web site.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security of our web site, you can send an email to >

Communications from our Web Site

We send all new members a welcoming email to verify their password and username.  Established members will occasionally receive information on products, services, special deals, and the e-bulletins.  Each user has the option to not receive these types of communications (see Choice/Opt-Out below).

Occasionally, it is necessary to send out service-related announcements.  For instance, if our service is temporarily suspended for maintenance, we might send you an email informing you of such service interruption.  Generally, users may not opt-out of receiving these service-related communications.  In addition, we communicate with our users on a regular basis to provide requested services and regarding issues relating to their account via email.

Correction/Updating Personal Information

If a user's personal information changes or if a user no longer desires our service, we will enable our users to correct, update or remove from our web site the personal data they provided to us.  Such changes can be made either through the member information page on our web site or by emailing our Webmaster at .


Our users are given the opportunity when registering with our web site to opt-out of having their information used for purposes not directly related to the provision of goods or services through our web site.  Our membership form has an opt-out mechanism so users purchasing a membership from us may elect to not have their email address added to our marketing and promotional address lists.

Users who no longer wish to receive our e-bulletins or other marketing and promotional materials from us or our partners may opt-out of receiving these communications by replying to any such promotional email indicating your desire to no longer receive such emails or by emailing our Webmaster at .

Users of our web site will be notified if, in connection with the use of a particular service on our web site, their information will be collected by any outside third-party.  At such time, the user can determine whether they wish to proceed with a service that will involve an outside party having access to their information.

Collecting Information From Children Younger than 13

The web site does not knowingly collect or use any personal information from children under the age of 13 without obtaining verifiable parental consent.

Notification of Changes in Use of Information

Our privacy policy is subject to change.  In the event of any change, we will provide notice of such change on our web site.  If we want to use your personal information in a manner different from that stated to you at the time you provided such information to us, we will notify you of such change via email in addition to posting notification of such change on our web site.  At such time, you can determine whether you wish to allow us to use your information in this different manner.  If you have opted out of all communication with our web site or have deleted or deactivated your account with us, then you will not be contacted and your personal information will not be used. 

If you have any questions about this privacy policy or believe that the web site is not abiding by our privacy policy, please contact our Webmaster by e-mail at .



Payment Options
Every client must make a previous deposit for the services at Clínica Bíblica hospital. When you Request information, our representatives will inform you of the steps you should follow.

Clínica Bíblica Hospital accepts main credit cards, including: MasterCard, Visa and AmericanExpress.

International Department 
Our international department will answer all your questions on payment, as well as unpaid bills. You can contact us through different means:

Phone: (506) 522-1500
Mailing address: International Department Asociaci�n de Servicios M�dicos Costarricenses
J.B.C. SJO #1138, P.O. Box 025240
Miami, Florida 33102-5240, USA
Fax: (506) 257-7307
Contact Form

Code of Ethics
Clínica Bíblica Hospital, its doctors, nurses and employees follow a Code of Ethics which has been the base for our international recognition. Our Code of Ethics.

Better Your Health Starting Today
• Receive health tips and special promos.

•  Read health articles from past editions.

Organize Your Trip to Costa Rica
Things to do
Learn about the advantages that Hospital Clinica Biblicas' location offers so you can enjoy your visit to Costa Rica.

Where to Stay
There are many options nearby the Hospital which will also permit you to discover Costa Rica.

Insurance Coverage Options
Learn about the financing options we offer to foreign patients.


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Copyright � 2007 Hospital Cl�nica B�blica
1st & 2nd Street, 14th & 16th Avenue
POBox 1307-1000 San Jos�, Costa Rica . Tel.: (506) 522-1000 . Fax: (506) 221-0645

Information on this web site is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other healthcare professional. You should not use the information on this web site for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment.